What millennial guests want

 

What millennial guests want

The New York Times reports on the trends that are shaping the travel habits of millennial travelers, particularly the importance of comfortable common areas and robust Wi-Fi. Younger travelers are also more likely to voice complaints on Twitter or other social networks instead of reporting potential issues to the front desk or hotel staff. “High-speed Internet is almost like air to Millennials,” Bjorn Hanson, divisional dean of the Tisch Center for Hospitality, Tourism and Sports Management at New York University, told The New York Times.

Top